Job Summary
Employment Type
Full Time
Years Experience
1 - 3 years
Job Description

The Regional Director will lead a group of dental offices and will be responsible for providing direction, leadership and development of region’s management team. This position will have full accountability for achieving financial objectives, operating efficiencies, and excellence in patient care.

The Regional Director will achieve results by building high-performing teams, operations effectiveness, maximizing on growth opportunities, having a strong hold on key organizational initiatives and ensuring successful implementation in the portfolio offices. Regional Manager will be fully engaged and heavily involved in driving day to day performance of assigned offices in the region and effectively manage all expense control measures.

Successful candidate will enjoy building relationships at all levels of management. High level of collaboration is required with office management, clinical and non-clinical staff, Regional Clinical Directors and Executive Leadership team in regard to company initiatives, dental office management, revenue growth, collections, profitability, communication, motivation, and patient care.

Role and Responsibilities:

  • Lead the region with strong guidance and inspire team to excel in areas of performance including patient care, revenue growth, collections and instill high level of self-accountability on a daily basis
  • Provide continuous direction and support to direct reports and raise awareness on operational priorities like productivity, schedule management, expense management, billing, authorizations, approvals, claims management and increasing new patient flow
  • Analyze business and financial data on a daily basis to recognize and build on strengths, provide daily feedback to Office Managers to improve weak areas of performance and identify anomalies occurring in the region
  • Identify and recruit high caliber talent and continuously build a healthy pipeline of future leaders
  • Train, mentor, and monitor new Office Managers to be effective and knowledgeable, provide constant coaching and support to make them self-reliant and effective contributors at the Office level
  • Assist Office Managers by participating in hiring and training of front and back office staff
  • Oversee and ensure office management and staff is focused on providing consistent, excellent patient experience
  • Actively manage patient complaints, resolve all outstanding issues within 24 hours by working with Office Managers, Facility Directors, and staff
  • Provide leadership, direction and needed communication to achieve daily, weekly and monthly budget results and related operating goals
  • Coordinate action plans with each Office Manager to improve underperforming areas of operations, ensure that key projects and initiatives are executed and brought to successful completion
  • Take ownership of efforts in opening of new offices in the region, including provider and staff recruiting, and ensure an immediate positive contribution
  • Oversee compliance with federal, state, and local regulations that impact business operations, and maintain full compliance with company policies and practices in the portfolio offices
  • Conduct monthly operating reviews with each Office Manager, Facility Director and Regional Clinical Director, measure performance against expectations, and create monthly action plan with accountability to address unfavorable variances
  • Provide constructive feedback and address performance issues quickly and thoroughly, partner with Human Resources and counsel managers and ensure managers counsel employees in a timely manner
  • Actively participate in provider interview and recruiting, take initiative and ownership of onboarding process, ensure provider schedule is productive and set up correctly, and provide ongoing support to ensure success
  • Achieve timely implementation of company procedures and requirements for new hires, transfers, promotions, and status changes through routine communication with each Office Manager and Human resources
  • Conduct weekly visits in each office, ensure consistent, effective and active presence, and conduct operations and performance audits
  • Anticipate problems and respond timely to operations and clinical challenges, establish business processes are practices that are intended to deliver expected results
  • All other responsibilities as deemed necessary by the immediate supervisor

Qualifications and Education Requirements:

  • Bachelor’s degree from an accredited university required
  • Minimum two years’ of relevant work experience as a Business/Office manager and minimum of five years’ experience in a management role
  • Prior P&L management experience
  • Regular and extensive travel within the region and Corporate office
  • Proficient in English with strong verbal and written communication skills
Quick Apply

Job ID: 238799417

Allied Dental
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