Patient Care Coordinator

Patient Care Coordinator – Pediatric Dental Office

Location: Maple Valley, WA (with occasional travel to Kent, WA) Schedule: Monday – Friday, 7:30 AM – 5:00 PM

We’re a small, dedicated pediatric dental team that truly cares about the families we serve—and each other. We're currently looking for a Patient Care Coordinator who is warm, dependable, and confident managing day-to-day front office responsibilities. If you're someone who enjoys working in a team environment but doesn’t need hand-holding to get the job done, we’d love to meet you.

This role is perfect for someone who takes pride in creating a smooth and welcoming experience for patients, keeps things organized behind the scenes, and values the trust that comes with working in a private practice where people know your name.

• Greeting patients and families with kindness and professionalism

• Managing appointments, insurance verifications, and patient records

• Helping keep the day running smoothly and on time

• Communicating clearly with both parents and our clinical team

• Occasionally traveling to our Kent, WA location as office needs arise

• A self-starter who can stay on top of details and stay calm under pressure

• Previous experience in a dental or medical front office (preferred)

• Someone who enjoys working with children and families

• A great communicator who is organized, reliable, and kind

• Comfortable learning new systems and working independently

• We’re a close-knit, supportive team—not a corporate chain

• No weekends – a consistent Monday through Friday schedule

• Opportunities to grow with a practice that values your contribution

• The joy of building relationships with families and seeing kids grow up in your care

If you’re looking for a role where your reliability, professionalism, and people skills are truly appreciated, we’d love to talk with you.

You will be responsible for the following:

• Greet and engage patients with respect and a smile.
• Use multiple computer programs to manage data and chart tasks related to patient information.
• Communicate with patients about their status and condition through emails, phone calls, texts, and face-to-face conversations.
• Maintain and update patient accounts with contact information, insurance, and financial information in a confidential manner.
• Schedule patient visits and answer questions, including billing and preparation.
• Maintain a clean, sterile, and patient-centric working environment.
• Maintain strict compliance with State, Federal, and other regulations, (e.g, OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook).

You will be required to possess the following:

• One (1) or more years of practical experience, including medical or dental front desk experience and medical or dental insurance verification experience.
• Detailed oriented and comfortable working in a fast-paced office environment.
• Commitment to being punctual and reporting to work on time.
• Ability to act with integrity, professionalism, and confidentiality.
• Desire and ability to learn new skills and be a team player.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and the desire for professional growth.
• Be organized and possess a superior knowledge of dentistry and dental terminology.