Treatment Coordinator

Now Hiring: Treatment Coordinator | Wake Forest

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Educate patients on recommended treatment, financial options, and insurance benefits.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Scan, upload, and organize patient documentation.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Knowledge of dental insurance verification, treatment planning, and financial arrangements.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

• Competitive pay!
• Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Paid Treatment Coordinator Training Class
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.