Dental Receptionist

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Job Type

Full-time

Description

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people's strengths and acknowledge the impact of trauma on people's lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Dental Receptionist is accountable directly to the Dental Practice Manager. This is a full-time position, based out of our Conway Health and Resource Center in SW, DC.

This position requires availability Monday through Friday between 10am - 7pm, with flexibility for an occasional Saturday rotation.

Salary: The salary range for this position is $21.63 - $24.03 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

• Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payments, collecting charts in a timely manner and ensuring patients have a positive check-in and check-out experience when visiting or calling COH.
• Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel.
• Works with the Dental Director on maintaining and implementing appropriate scheduling procedures for the dental clinic.
• Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments;
• Registers patients in eCW and obtains required documentation;
• Coordinates patient flow ensuring that patients are not delayed, letting staff know a patient has arrived, providing information if patients are late, etc..
• Maintains knowledge of insurance benefits, including insurance eligibility verification and determines any charges/copayments. Completes insurance verification between 1 to 2 business days prior to each visit and records in chart for reference.
• Complies with COH policies and state and federal regulations governing confidential information, including HIPAA.
• Effectively manages any customer service problems with patients on non-clinical issues, troubleshoots the problem and tries to determines the most appropriate solution.
• Completes other tasks as assigned by supervisor.

Requirements

• High School Diploma/GED;
• Experience working in a dental practice for at least one year preferred.
• Experience with dental/medical practice software preferred.
• Ability to travel to work at other sites as needed required.
• Ability to work a Saturday rotation (meaning if you work Saturday then you can get a day during the week off).
• Strong customer service skills.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.
• eClinical Works and Open Dental knowledge preferred.
• Proficiency in written and oral communication;
• Minimum of two years of experience as a Medical or Dental Receptionist.
• Experience working with underserved populations

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households-1,384 families and 220 individuals-experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ... Phone: .... Community of Hope is an equal opportunity employer.

Salary Description

$21.63 - $24.03 per hour